Privacy Policy

Information We Collect

When you reach out through our contact form, we collect the details you provide so we can respond. That usually includes your name, phone number, and email address, along with a description of the plumbing issue or service you need. You might also share your address or preferred times for a visit. We only collect what is needed to handle your request.

We also collect basic technical information when you browse this website. This includes which pages you visit, how long you spend on them, and general details like your browser type or device. This data is collected automatically and does not identify you by name. We use it to understand how the site is used and to make it work better.

If you call or email us directly, we receive whatever information you share in that conversation. This may include the same kinds of contact and service details described above. We treat this information with the same care as anything submitted through the form.

How We Use Your Information

The main reason we collect your information is to respond to you and provide the service you asked for. We use your contact details to schedule visits, confirm appointments, and follow up after work is completed. We also use service details to arrive prepared and do the job right.

We may use information to improve our website and our customer service. For example, we review common questions to make our pages clearer, and we look at site usage patterns to fix broken pages. If you gave us your contact details, we may send occasional updates about our services. You can ask us to stop those messages at any time.

When We Share Information

We do not sell your personal information to anyone, and we do not share it for marketing purposes. Your information is shared only with the service providers that help us run this business, such as our website host and the email service that delivers our messages. These providers only receive what they need to do their job, and they are expected to keep it protected.

We may also share information if the law requires it, such as responding to a valid legal request or protecting against fraud and misuse. If our business were ever transferred to new ownership, your information would move with it, and the new owner would be bound by this same policy. Outside of these situations, your information stays with us.

Cookies and Similar Technologies

Like most websites, we use cookies — small text files stored on your device — to keep the site working smoothly. They remember basic preferences and help us see which pages visitors use most. We do not use cookies to identify you personally. You can control cookies through your browser settings, and our full cookie policy explains your options in more detail.

How We Protect Your Information

We take reasonable steps to keep your information safe, including limiting access to employees and providers who need it to do their work. We also use standard technical safeguards on our website and in the systems that store your details. No website or system is ever completely secure, and we will not pretend otherwise. If you ever suspect your information has been mishandled, please tell us so we can look into it.

Your Privacy Rights

You can ask us what personal information we hold about you, and we will provide it in a clear format. If something is wrong or out of date, you can ask us to correct it. You can also ask us to delete your personal information, and we will do so unless a legal or business record-keeping requirement says otherwise. To make any of these requests, just contact us using the details at the end of this policy.

If you live in California, you have additional rights under the California Consumer Privacy Act, or CCPA. This includes the right to know what categories of personal information we collect and the right to request deletion of your information. Because we do not sell personal information, there is nothing to opt out of selling.

You also have the right to be treated fairly when you exercise these rights — we will never penalize you for asking questions or making requests. Send your request to info@platinumplumbingstockton.com or call (833) 513-2401, and we will respond within the timeframe the law requires. We may ask for a few details to confirm your identity before sharing or deleting information.

Children's Privacy

This website is intended for adults who need plumbing services, and we do not knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly. We encourage parents and guardians to supervise how children use the internet.

Policy Changes and Contact Us

We may update this policy from time to time as our practices or the law change. When we do, we will post the revised version on this page and update the date shown below. We encourage you to review this page occasionally so you know how your information is handled.

Last updated: September 2026. If you have questions about this policy or how we handle your information, email us at info@platinumplumbingstockton.com or call (833) 513-2401 — we are happy to help.